Servion further strengthens commitment to Customer Experience…

Servion Global Solutions (Servion), a leading Contact Center and Digital Customer Experience (CX) solution provider announced today it has been awarded the Customer Experience Specialization certification from Cisco. This is both a recognition and strong endorsement to our continued customer-centric approach in helping existing customers and prospects adopt cloud and digital self-service solutions that make CX a significant differentiator in the market.

Servion is among the select few Cisco partners that have achieved this specialization and are attributed to our continuous commitment and track record of our end-to-end service excellence to our customers across verticals in the contact center and collaboration space. This specialization is a testimony to our proven Customer Experience by Design framework that helps optimize individual journeys across channels throughout the customer lifecycle. Within this design, Servion builds structured solutions that start from the brand promise and business objectives and materialize into technology components and SLAs. Servion accompanies customers all along, from initial setup to long-term managed services.

According to Laurent Philonenko, CEO of Servion, “We operate with the vision of leading the Customer Experience management space by enabling enterprises to convert their customer touchpoints into long-lasting journeys and optimize the infrastructure costs of their customer interaction channels. Cisco has been a strategic partner and achieving this Cisco Customer Experience Specialization further acknowledges and strengthens our Customer Success vision and focus on continuous improvement and collaboration.”

About Servion

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments. Our 1,000 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees. For more information, visit

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Published at Tue, 12 May 2020 00:00:00 +0000